San Diego Police Deploy NICE Solution to Improve 9-1-1 Call Handling
March 15, 2022
The San Diego Police Department’s Communications Division implemented NICE Inform Elite to automate performance metrics tracking, quality assurance reviews and incident reconstruction.
Specifically, the San Diego Police Department’s Communications Division is utilizing NICE Inform Elite to supplement live monitoring of calls with automated quality assurance (QA) to get more reviews done in less time. Supervisors can also use automated QA to target specific calls for review. For example, this includes high-priority calls that present significant risk of injury or death or calls which took excessively long to enter or dispatch.
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